SketchCop® Solutions uses ZOOM to conduct live training, recorded events and case consultations. To ensure system compatibility, please review the recommended system requirements listed below.

Requirements that must be met to participate in online training:

  • System requirements

    • An internet connection – broadband wired or wireless (3G or 4G/LTE)
    • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
    • A webcam or HD webcam – built-in or USB plug-in
    • Or, a HD cam or HD camcorder with video capture card
      Note: See the list of supported devices.

    Supported operating systems

    • macOS X with macOS 10.7 or later
    • Windows 10
      Note: For devices running Windows 10, they must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
    • Windows 8 or 8.1
    • Windows 7
    • Windows Vista with SP1 or later
    • Windows XP with SP3 or later
    • Ubuntu 12.04 or higher
    • Mint 17.1 or higher
    • Red Hat Enterprise Linux 6.4 or higher
    • Oracle Linux 6.4 or higher
    • CentOS 6.4 or higher
    • Fedora 21 or higher
    • OpenSUSE 13.2 or higher
    • ArchLinux (64-bit only)

    Supported tablet and mobile devices

    Supported browsers

    • Windows: IE 11+,  Edge 12+, Firefox 27+,  Chrome 30+
    • Mac: Safari 7+, Firefox 27+,  Chrome 30+
    • Linux: Firefox 27+,  Chrome 30+

    Processor and RAM requirements

    Minimum Recommended
    Processor Single Core 1Ghz or Higher Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
    RAM N/A 4Gb


    • Dual and single core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen sharing performance on laptops we recommend a quad core processor or higher.
    • Linux requires a processor or graphics card that can support OpenGL 2.0 or higher.

    High DPI support

    • High DPI displays are supported in Zoom version 3.5 or higher

    Bandwidth requirements

    The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

    Recommended bandwidth for meetings and webinar panelists:

    • For 1:1 video calling:
      • 600kbps (up/down) for high quality video
      • 1.2 Mbps (up/down) for 720p HD video
      • Receiving 1080p HD video requires 1.8 Mbps (up/down)
      • Sending 1080p HD video requires 1.8 Mbps (up/down)
    • For group video calling:
      • 800kbps/1.0Mbps (up/down) for high quality video
      • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
      • Receiving 1080p HD video requires 2.5mbps (up/down)
      • Sending 1080p HD video requires 3.0 Mbps (up/down)
    • For screen sharing only (no video thumbnail): 50-75kbps
    • For screen sharing with  video thumbnail: 50-150kbps
    • For audio VoiP: 60-80kbps
    • For Zoom Phone: 60-100kbps

    Recommended bandwidth for webinar attendees:

    • For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video
    • For screen sharing only (no video thumbnail): 50-75kbps (down)
    • For screen sharing with  video thumbnail: 50-150kbps (down)
    • For audio VoiP: 60-80kbps (down)

If you have additional questions, please visit our Contact page and a representative will reply as soon as possible.