SketchCop®

Digital Solutions for Facial Imaging & Identification

Privacy Policy

SketchCop® Solutions, Inc.’s privacy policy will explain how our company uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?
SketchCop® Solutions, Inc. collects various types of data about users’ interactions with our website, including:

User Data

  • Personal identification information: (Name, email address, phone number, agency or organization you represent etc.)
  • MAC address: Uniquely identifies every device connected to a network.
  • IP Addresses: To determine user locations and track sessions.
  • User IDs: If authenticated, to track individual user behavior.
  • User Agent: Tells a website what browser you are using.

Behavioral Data:

  • Page Views: Which pages users visit, including the duration of their visits.
  • Session Duration: The amount of time a user spends on the site.
  • Traffic Sources: How users arrive at the site (e.g., direct, referral, organic search, paid ads).

Demographic Data:

  • Geographic Location: Information about the user’s location based on IP address.
  • Device Information: Types of devices (mobile, tablet, desktop) and operating systems used to access the site.
  • Browser Information: Details about the web browsers users utilize.

Event Data:

  • Interactions: Data on specific interactions, such as button clicks, downloads, and video views.

How do we collect your data?
You directly provide SketchCop® Solutions, Inc. with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products, services or online instructional courses.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Voluntarily request to be added to our e-mail marketing/newsletter list.
  • Use or view our website via your browser’s cookies.
  • Voluntarily follow or request to connect with or send private messages to SketchCop® Solutions, Inc., our personnel or associated brands via social media.
  • We might use 3rd party tools like Google® Analytics and Netlify® Analytics to collect website traffic data.
  • Activate the SketchCop® Facial Composite application.
  • Use the SketchCop Facial Composite application.
  • Indirectly from the following sources:
  • Professional organizations to which SketchCop® Solutions, Inc. or their authorized personnel are members.
  • E-mail lists we rent or purchase.
  • Contractual marketing agreements.
  • Affiliate marketing agreements SketchCop® Solutions, Inc. takes part in.

We also collect data through the following methods:

  • Cookies: Google Analytics uses cookies to collect and store user interaction data. Cookies like _ga and _gid track user sessions and unique visitors.
  • Tracking Code: We implement a JavaScript tracking code on our website that sends data to Google Analytics servers whenever a user interacts with the site. This code collects data in real time as users navigate through pages and perform actions.
  • User Interactions: Events set up within Google Analytics track specific user interactions (e.g., form submissions, clicks on specific elements).

How will we use your data
SketchCop® Solutions, Inc. collects your data so that we can:

  • Process your order, manage your account, including associated maintenance agreements or to service warranties.
  • Email you with special offers on other products, services and training we think you might like.
  • New products and upgrades.
  • If you agree, SketchCop® Solutions, Inc. will share your data with our partner companies so that they may offer you their products and services.
  • When SketchCop® Solutions, Inc. processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.
  • To analyze website performance which helps us understand user behavior and identify areas for improvement, such as page load times and user engagement.
  • To analyze how users navigate the site and adjust improve usability and functionality to enhance the user experience.
  • To track the effectiveness of marketing campaigns and optimize advertising strategies based on user interactions.
  • To generate reports on website performance, user demographics, and traffic sources, helping to inform business decisions.

How do we store your data?
SketchCop® Solutions, Inc. securely stores your data at using an SQL database on Google Cloud Platform (US central), the database is not publicly available.

  • Following is the information we continuously store about users: Mac and IP addresses, user agent, account creation date and time, SketchCop last used date and time, client or company name, operating system, SketchCop version and language used, SketchCop license start and end dates, Email, Phone number (if provided).
  • SketchCop® Solutions, Inc. will keep your data and will only delete it upon request only. Once requested, you will no longer be a client, and we will delete all the data that was continuously stored by running SQL queries based on your unique identifier in the database.
  • Data collected through Google Analytics is stored on Google’s secure servers. Key points include:
    • Data Security: Google uses advanced security measures to protect the data collected, including encryption and access controls.
    • Data Retention Settings: Google Analytics allows us to set data retention periods. We can choose how long to retain user and event data before it is automatically deleted, with options ranging from 14 months to unlimited retention.
    • Anonymization: We can enable IP anonymization in Google Analytics to ensure that user IP addresses are masked, enhancing user privacy.
    • Data Accessibility: We access our data through the Google Analytics dashboard, which provides various tools for reporting and analysis.

Marketing
SketchCop® Solutions, Inc. would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop SketchCop® Solutions, Inc. from contacting you for marketing purposes or giving your data to other members of SketchCop® Solutions, Inc.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?
SketchCop® Solutions, Inc. would like to make sure you are fully aware of all your data protection rights.  Every user is entitled to the following:

  • The right to access – You have the right to request SketchCop® Solutions, Inc. for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that SketchCop® Solutions, Inc. correct any information you believe is inaccurate. You also have the right to request SketchCop® Solutions, Inc. to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that SketchCop® Solutions, Inc. erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that SketchCop® Solutions, Inc. restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to SketchCop® Solutions, Inc. processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that SketchCop® Solutions, Inc. transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to erase / restrict / object / portability should be applicable only if the client agrees to stop using SketchCop® Solutions, Inc. services and products.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: Contact@SketchCop.com

Or write to us: SketchCop® Solutions, Inc., 4160 Temescal Canyon Rd, Suite 401, Corona, CA 92883

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?
We use cookies to authenticate users and maintain secure sessions as they navigate our site. These cookies help us recognize returning users, enabling them to access their accounts seamlessly without needing to log in repeatedly.

What types of cookies do we use?
Essential cookies – required for user authentication and session management.

Privacy policies of other websites
The SketchCop® Solutions, Inc. website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
SketchCop® Solutions, Inc. keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 October 2023.

How to contact us
If you have any questions about SketchCop® Solutions, Inc. privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

  • Email us at: Contact@SketchCop.com
  • Or write to us at: SketchCop® Solutions, Inc., 4160 Temescal Canyon Rd, Suite 401, Corona, CA 92883

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that SketchCop® Solutions, Inc. has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office within your country of residence.